MY ACCOUNT

I forgot the e-mail address used to register, what should I do ?

If you no longer know the e-mail address you registered with on youreventmanager.co, contact us by clicking here. Please give us as much detail as possible, such as possible e-mail addresses and booking details such as date, city and destination.




How to create my account ?

To create your YourEventManager account, go to "login" at the top right of the page and then "No account? Create one" below the login button. Then enter the requested information (first name, last name, company name, e-mail address, password, etc.) and click on "Save".

You now have a YourEventManager account which will give you access to your customer area where you will find all your bookings. Then, fill in your profile by adding your contact details, billing details and bank details...




How to reset my password?

To reset your password, click on "Forgotten password", located just above the "login" button in the login window to your customer area, at the top right of the site. After having indicated the e-mail address used for your YourEventManager account, you will receive by e-mail a link inviting you to renew your password. Click on this link and enter your new password.




How to change my account information?

It is entirely possible to modify the information concerning your account. To modify them, simply log in to your client area by clicking on the "Login" button at the top right of the site.

From your customer area you have access to all your profile data (contact details, bank details, billing data ...).

You access the bookings you have made on YourEventManager and also your invoices.

If, however, you need to change your username, including the login e-mail, please send an e-mail with the contact form.




I want to delete my account, what should I do?

If you wish to delete your account permanently, send us an e-mail with the contact form.

RESERVATION

How can I cancel a reservation?

All cancellation requests must be made via your profile.

In the drop-down menu of your profile, you will see "History and Details of my Quotes". Once you have selected the reservation you wish to cancel, you can do so by clicking on "Cancel Reservation". The confirmation of the cancellation will be sent to you by e-mail.

Please note that our cancellation policy may vary depending on the country and the booking class selected. You can find more information about our cancellation fees in our Terms of Use.




How to find and book the event that suits your needs?

Use the search bar on the home page to indicate the event, the city and the number of participants you want. When you start the search, a new page will appear with the results found according to your request.

You now have the opportunity to fill in more criteria such as the number of meeting rooms, or the Services that are available in it.

The more criteria you fill out and the more events that will be shown will be relevant and tailored to the characteristics you want. Ads are sorted by geographic proximity with the address entered.




Can I visit the room before booking?

We ask our partners for complete and accurate presentations of their rooms and several quality photos so that you can imagine yourself as well as possible in the rooms and make your choice from your office chair. If you miss some information do not hesitate to come back to us to help improve the information we hold on the meeting rooms of our partners.

This saves time and avoids travel costs. Feel free to watch the reviews posted by the users of the room and the rating that has been given. By giving your opinion after a reservation, you also help to inform future users.

In order to ensure the protection of the data of our partners, we do not allow systematic visit of the rooms present on the site.




How to add a review on a room ?

Once your reservation has been made and your event has passed, you can, if you wish, give your opinion on the room you have booked.

You will also be able to file a notice by accessing the event card in your customer area, then by clicking on "submit my opinion" under the event section.

You can also assign stars for the overall performance and for a series of categories (reception, cleanliness, equipment...). The number of stars displayed at the bottom right of an ad is the average rating assigned by different customers.

If you wish, you can add a detailed comment of what you liked in the delivery, or on the contrary, of what you did not like.


PAYMENT AND BILLING

What currency is used for payments and invoices?

Our services are invoiced in EUR, USD, GBP or CHF, depending on the place where the service will be delivered. The currency used will be displayed throughout the booking process.




When am I billed?

Your credit card is charged after the end of the service.

When booking, we block the amount on your credit card by requesting a pre-authorization, but your card is not charged.

If you cancel your reservation before applying the cancellation fee, this pre-authorization will be lifted immediately and no fees will be charged.




When and how can I check an invoice?

Invoices are created and sent 24 hours after the end of the service. In your account, you can view and download all your invoices under the "History of races and receipts" tab, by selecting completed trips.

When booking with a credit card, you will receive an email within one hour.




How to change an invoice?

To modify an invoice, please contact our customer service by clicking here or by phone by calling the +33183814150. We are here to help you.




Which payment methods are accepted?

We accept three modes of payment: payment by credit card, bank transfer or by direct debit.

Regarding the credit cards, those that can be used are VISA, AMERICAN EXPRESS, MASTER CARD.

It's up to you to decide which way is best for you!

For any questions about payment, please contact customer service with the contact form.




What is SSL?

For maximum security, we chose to use the Stripe system as a secure payment solution. Securing is done through SSL (Secure Socket Layer) encryption technology, which is currently the most reliable and widespread on the Internet. Your credit card number and expiry date are always encrypted and never circulate unencrypted on the network. In order to verify that a site uses the SSL protocol needed to secure transactions, it is sufficient to check the presence of a small padlock at the Internet address of our site.

We do not have access to your banking information, it is the bank only that is in charge of data protection.

PROBLEMS/OTHERS

What happens if an incident occurs at the scene of the event?

If you are injured during your event in the establishment of your room, you can appeal to the liability of the company in charge of the event.

Otherwise, if you damage or accidentally break a property within the room or the establishment, our AXA insurance will ensure our partner. However, the report we send you will be completed by you and the partner at the time of the damage and send us to inform.




How to report an error on our site?

If you face a bug on our website (for example a 404 page) do not hesitate to contact us at contact form.




How to contact us?

To contact our team, click on the Contact Us section located in the footer of the site

describe in detail your request so that we can help you as soon as possible.

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You may unsubscribe at any moment. For that purpose, please find our contact info in the legal notice.